Customer Support

Shipping & Returns

Our policies for delivery, returns, and refunds

Refund Policy

Skystar Return & Refund Policy 🛍️

At Skystar, your satisfaction is our top priority. If you're not 100% happy with your purchase, we’re here to make it right.

We accept returns under the following conditions:

✅ Items must be unused, unworn, and in original packaging
✅ Return request must be initiated within 7 days of delivery
❌ We do not accept returns on personal care items, undergarments, or items marked "Final Sale"

To initiate a return, email us at support@skystarshop.in with:

Conditions for Return:

The item must be in its original condition, unused, and in its original packaging.
For grocery/consumable items, the seal must not be broken unless the product inside is damaged.
Once your return request is approved, we will arrange a reverse pickup (where available) or guide you on how to ship it back to us.

Refunds:

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original method of payment within 5-7 business days.
Shipping charges (if any) are non-refundable unless the return is due to an error on our part.

Still have questions?

We strive to process and deliver your orders quickly and efficiently. We currently ship across India.

FREE Shipping on all prepaid orders above ₹999
Orders below ₹999 may have a standard shipping fee of ₹49–₹79 (based on weight & location)

Orders are typically processed within 24–48 hours (Mon–Sat, excluding holidays).

In the event of courier delays, weather issues, or unforeseen events, we will notify you via email or SMS.

Questions?
📧 Email us at support@skystarshop.in